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Returns & Exchanges

Returns & Exchanges

Item didn’t fit or look just how you like it? No worries, returning and exchanging is so easy!

If for any reason you are not completely satisfied with you purchase, you may easily send the item back for a full refund (minus original shipping costs if applicable) or exchange. Returns must be made within 30 days of the original purchase date. Returns received after 30 days will be issued a store credit for the full amount of the items you return. Once the item has been worn, washed, or the tags are removed, it cannot be returned. When returning items please make sure the original tags are attached and the items show no signs of wear including sweat, make-up, self-tanner, deodorant, and hair, as such clothing cannot be accepted.

**Please examine all clothing before removing tags, wearing, and/or washing. Examine the seams, stitching, fabric, fit, etc. before wearing.

How to return:

We suggest that you ship returns using a traceable carrier such as UPS, Fed Ex, or U.S. Postal Service (registered, insured, or signature required is optional). No COD orders will be accepted. Please include a copy of the invoice (we do not need the original copy or attached receipt) inside the package.

Refunds:

Returns must be received within 30 days of your receipt of the shipment. You are responsible for the return postage. Returns are typically processed within 1-3 business days of receiving the package. Refunds will be applied to the credit card used for the purchase. Refunds may take 1-3 additional business days to appear on your statement or in your account.

Exchanges:

You are responsible for return postage. We will ship the exchange items, and any additional items you would like, free of charge (within the US only). This offer is extended for your first exchange only. All additional exchanges over $99 will also ship for free. Additional orders below $99 will be charged $5 for shipping.

You may email us with the brand name, style number, size and color of the items you would like for an exchange so we can place them on hold for you as items can sell out prior to receiving your return package. Please write “Item on Hold” on the return invoice if you have chosen to email. Any additional charges will be refunded or charged to the card we have on file. Exchanges are typically processed and shipped within 4 business days of receiving the package.

Ship returns to:

DyleeandLyee.com

Mililani Town, Hawaii